Jim Thumma

Raise the Bar on Performance in Your Legal Practice: Get More from Your Information Systems with EDM

Life’s melodramas certainly make colorful scenic backdrops for legal practices. Whether you handle divorce, corporate negligence, routine contracts, or wills and testaments, stories often are hidden amid a slew of documents. Finding the truth and exposing... Read >

Improve Your Business Health: Efficient Info Recycling Streamlines Costs, Improves Services

Every healthcare provider and institution is unique. Yet no matter what services you offer or who your constituents are, you and your peer institutions share at least two common goals: A. Provide the best quality of care possible. B. Get pai... Read >

Email and e-Discovery: Tips for Archiving Elusive Digital Content

Did you ever imagine yourself as a digital curator? No, I’m not talking about a flashy, animated sentry that watches over priceless treasure inside an abandoned (digital) citadel; the curator I’m envisioning doesn’t hail from a digital game. I’m describin... Read >

Developing an Enterprise Vision for Business Process Automation

Enterprise-wide projects require clear vision and effective leadership. This is especially true if your company engages in business process management (BPM) with the goal of maximizing efficiency gains enterprise wide. Since your everyday processes are bu... Read >

BPM Success: Integration is the Key

Communication is everything. The moment we’re born, the labyrinth of neurons in our brain starts processing and distributing information. Strong neural connections help our brains to expand their function so we can make smart decisions and reach our poten... Read >

ECM: Tips for Managing Change Effectively

While researching ECM, you’ve probably read some discouraging statistics about IT project failures, ranging anywhere from 30% to 50%. Gartner analyst Mark Gilbert recently noted that over 30% of ECM projects do not realize full success, according to discu... Read >

How to Overcome the Top Ten Challenges in ECM Project Management

Nothing worthwhile comes easily. It's especially true in business, whether you're targeting a new market segment, relocating, or releasing a product. Such changes require careful research, surveying those who will be affected, then creating and following ... Read >

Hospital Revenue Cycle Management: Coordinating Data for Clean Claims and Better Service

Revenue cycle management in hospital settings involves a complex tangle of administrative and clinical functionsâ€"before, during, and after treatment. The prime directive of institutions is to provide quality patient care, but it's only possible when tre... Read >

Using Your ECM System to Simplify RAC Audits

To an outsider, usually the indication of an outstanding healthcare facility is one that excels at patient care. Indeed, this is the ultimate goal of any healthcare organization. Patient service, however, goes far beyond the skill and expertise of your ph... Read >

Indexing for the Enterprise: Retrieve Your Documents 100% of the Time

"Seek and you will find" would be great for workers if their software would consistently deliver the information they need, where and when they want it. Too often, the bridge between what's needed and found is incomplete, especially as organizations grow,... Read >

Can Your Business Afford Not to Implement Enterprise Content Management (ECM)? Straight Talk from an

I'll let you in on a little secret. Articles like this are typically choc-full of scare tactics. Vendors like to talk big about the perils of paper processes, and how difficult it is to conform to compliance requirements. It is true that by definition, it... Read >

Facing Fear to Implement the Right Software for Your Organization

The biggest hindrance to implementing a new technology doesn't lie in the bells and whistles the technology has or doesn't have; it lies in the fear of change. The fact that companies aren't doing more with technologies like document management has more t... Read >

Electronic Filing Cabinet Syndrome (And How To Avoid It!)

The insurance industry has historically been extremely paper intensive. Reports and applications, certification of damages, risk assessment, validation, eligibility determination, pricing, quoting, rating, and policy recommendation are, by definition, tim... Read >

What’s in it for me? SharePoint® and the Changing Face of ECM

In the beginning, there was paper. Files were cumbersome, and often were lost. Storage was costly in terms of both space and finances. Processing was slow and inefficient. As organizations struggled to control their paper, they looked for ways that techno... Read >

ECM Basics: Thinking Beyond Paperless Processing (while keeping an eye on the green)

This time of year, two obsessions dominate my time: making sure my department is running efficiently, and pursuing a small round white ballâ€"if I am lucky enough to keep it on the course. It's been said that golf is a game where the ball lies poorly, and... Read >